Terms & Services
Last Updated: 26 Nov 2025
Welcome to Cipta Gemilang Trading (“we”, “our”, “us”). By accessing or using our website https://ciptagemilangtrading.com/ and purchasing our products, you agree to be bound by these Terms & Services. Please read them carefully.
1. General
By using our website, you confirm that:
You are at least 18 years old
You agree to comply with these Terms
All information you provide is accurate and complete
We reserve the right to update or modify these Terms at any time without prior notice.
2. Use of the Website
You agree not to:
Use our site for illegal or fraudulent activity
Attempt to hack or disrupt website functionality
Copy or redistribute any content without permission
Provide false transaction information
We may suspend or terminate access for any breach of terms.
3. Products & Descriptions
We aim to provide accurate product details including:
Colors, images, sizes, and specifications
However, actual product details may vary slightly due to:
Display settings
Manual measurement differences
Manufacturing changes
Prices, promotions, and stock availability can change without notice.
4. Orders & Payments
4.1 Order Acceptance
Your order is accepted only once payment is fully verified.
We reserve the right to:
Cancel orders due to pricing errors, out-of-stock items, or suspicious activity
4.2 Payment Methods
Accepted methods may include:
Bank transfer / FPX
Credit / debit cards
E-wallets (if applicable)
All payments are processed through secure third-party providers.
5. Shipping & Delivery
By ordering, you agree that:
Delivery timeframes are estimates only
We are not liable for delays caused by courier or unforeseen issues
Providing incorrect address information may result in failed delivery
Any shipping fees (if applicable) are displayed at checkout.
6. Returns, Exchange & Refunds
Our return and refund process is governed by our Return & Refund Policy available on our website.
Products eligible for return must be:
In original packaging
Unused and undamaged
Supported by valid proof of purchase
Custom-made or clearance items may not be eligible for returns unless defective.
7. Warranty
Certain products may include a warranty. Details will be provided on the product page or via invoice.
Warranty does not cover:
Misuse or damage caused by customer
Wear and tear
Unauthorized modifications
8. Intellectual Property
All content on this website — logos, text, graphics, product photos — is owned by us or used with permission.
You may not:
Copy, resell, modify, or distribute any content without written consent
9. Third-Party Services
We rely on third-party providers including:
Courier services
Payment gateways
Hosting & analytics services
We are not responsible for their actions or policies.
10. Disclaimer & Limitation of Liability
We are not liable for:
Indirect or consequential damages
Losses from misuse of products
Errors, delays, or service interruptions
Use of our website is at your own risk.
11. Indemnity
You agree to indemnify and hold us harmless against any claims or damages arising from your misuse of the website or breach of these terms.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how your personal information is handled.
13. Governing Law
These Terms & Services are governed by the laws of Malaysia.
Any disputes shall be resolved in Malaysian courts.
14. Contact Us
If you have any questions about these Terms & Services, you may contact us:
Cipta Gemilang Trading
Email: ciptagemilangtrading@gmail.com
Phone: 019-5633321
Address: NO 24, JALAN TPR 2, SIMPANG AMPAT KANGKONG, 06650 ALOR
SETAR KEDAH